Telegram
File complaints, ask about your workspace, and get alerts from a Telegram chat.
The Complaintr Telegram bot does three things. Anyone can describe a problem to it and it files a complaint. If you link your account, you can also ask it about your workspace. And it can alert you the moment a complaint arrives for one of your applications.
Link your account
- In the sidebar, open Integrations, choose Telegram, then click Connect Telegram.
- In the Telegram conversation opened by that link, click Start. The link includes the token that connects your account; no verification code needs to be copied.
- Return to Integrations > Telegram and wait for Connection to show Connected.
- Under Settings, use the New complaint alerts switch to enable or disable notifications.
- In a private bot chat, just describe a problem to file a complaint, or ask about your applications and complaints. The assistant asks for confirmation before filing.
The link you open from Complaintr carries a one-time token, so there is no code to copy. Opening the bot on your own does not link anything. Do not share your linking URL.
Talk to the bot
There are no commands besides /start and /language (alias /dil), which sets the bot's language. Write normally:
Checkout on Acme Store fails when the cart has two items.
Which complaints are still open for Acme Store?
Mark the checkout complaint as resolved.The bot asks for missing details and shows a summary before filing or changing anything. Reply with a clear yes or no. Pending confirmations survive bot restarts.
What a linked chat can reach depends on your plan: some plans allow filing only, others full workspace access. See Plans and usage.
Alerts
Turn New complaint alerts on or off under Integrations > Telegram. Alerts include the application, title, and, when triage is on, the category and severity. Turning alerts off keeps your account linked.
Disconnect unlinks the account entirely.
Test it
Check that Connection shows Connected and alerts are on. File a test complaint through any channel and confirm the alert arrives.