Complaints
Find, read, and resolve the reports your channels collect.
Complaints is one inbox for every application. Reports from all channels appear here with their source.
Find a report
- In the sidebar, open Complaints.
- Click Filters to search and to filter by status, applications, dates, source, severity, and category. Use Group to group the list.
- Select a complaint in the Inbox to open its details.
- Click the status badge: Open marks the complaint resolved, and Resolved returns it to open.
Click Filters to search titles and descriptions, and to filter by status, applications, date range, source, severity, and category.
Group organizes the list by status, source, or application. Move through the list with J and K, or the arrow keys. The list shows 20 reports per page.
Filters live in the URL, so a link to the inbox opens the same view. They are also remembered for the rest of your browser session.
Read a report
Select a report to see its title, application, received time, last update, source, severity, category, and full description.
The source shows which channel or agent filed it. It is context, not proof of who the reporter is.
Resolve and reopen
Click the Open status badge to mark a report resolved. Click Resolved to reopen it.
Resolving records your decision in Complaintr. It does not deploy a fix or message the reporter.
Triage
When triage is enabled, Complaintr assigns each new report a category and a severity.
- Categories: Bug, Performance, Usability, Integration, Billing, Feature request, Other.
- Severities: Low, Medium, High, Critical.
Triage never blocks a report. If it is turned off or unavailable, the report arrives without a category or severity.
Good reports
The most useful reports say what the person tried, what they expected, and what happened instead. Keep passwords and private customer data out of titles and descriptions; they can be shared.