Slack

Core answers people in your Slack workspace, and you manage complaints from a DM.

Install Complaintr in a Slack workspace, and anyone there can mention @Complaintr in a channel or write to it in a DM. Link your own account to manage complaints from a DM too. This suits businesses whose customers or partners share a Slack workspace with them.

Install

Open in Complaintr

Open Integrations, then Slack.
Click Add to Slack and authorize the Complaintr app in your Slack workspace.
Click Link my account and send the displayed connect code to Complaintr in a Slack DM.
Mention @Complaintr in a channel to file a complaint, or send a DM to manage your workspace.

Complaint creation and status changes require approval with Slack buttons.

If someone else installed the app in your Slack workspace, ask them for the Slack workspace ID and enter it under Link an installed workspace to get your own link code.

In a channel

Invite Complaintr to the channel and mention it with the business and the question or problem:

Slack

@Complaintr Mira Boutique: my order arrived without the belt that was in the photos.

The bot answers in a thread. Every follow-up in the thread must mention it again. Before filing a complaint or passing a message to a person, it shows Approve and Reject buttons. When it passes a message on, it asks for an email address or a phone number, since your team answers outside Slack. See Needs follow-up.

Link your account

Click Link my account. Complaintr shows a code; send connect <code> to Complaintr in a Slack DM within 10 minutes. The bot replies when your account is connected.

Manage from a DM

In a DM with a linked account, ask for your open complaints, open one, or change its status. Only your own projects are available, and every change waits for Approve. People without a linked account can still ask questions and file complaints in a DM.

Disconnect

Unlink removes only your account. Disconnect workspace removes the installation for everyone in that Slack workspace.

Images and videos

Share a screenshot or a screen recording in the mention or the DM. The bot reads it while it writes the complaint. This needs the files:read permission: a workspace installed before it was added reinstalls the app from Integrations > Slack. Only people reporting a problem can attach files; a linked account talking to its own workspace describes it in words. Up to 4 images (PNG, JPEG, GIF, or WebP, 10 MB each) and 1 video (MP4, MOV, or WebM, 50 MB) per message. A video reaches the assistant without its sound. The files appear under Attachments on the complaint.

Test it

Mention the bot in a channel, describe a test problem, approve it, and find it in the Inbox with the Slack source. Then, in a DM, ask for your open complaints.