Complaintr Docs

Your first complaint

Go from an empty workspace to a report you can review.

You need a Complaintr account to manage applications. People submitting feedback through public intake channels do not need a Complaintr account.

Start with an application Setup illustration
New application
Project nameAcme Store
DescriptionOur online storefront
Create project
AAcme Store

Use this name when connecting a channel or submitting a report.

Choose an integration

Create your account

Open Complaintr and use an available sign-in method. Email sign-ups require email verification before signing in.

Register an application

Open in Complaintr
  1. In the sidebar, open Applications.
  2. Click New application.
  3. Enter Project name and, optionally, Description.
  4. Click Create project.
  • The application name is what agents use when they report complaints.
  • Names are unique across Complaintr and are matched case-insensitively.

Choose a recognizable name, such as Acme Store. Names are unique across Complaintr, not just within your account, and matching is case-insensitive. Keep the name within 100 characters.

An application can represent a website, a service, or a project. You do not need a separate application for each feedback channel.

Choose one way to collect feedback

Start with the source closest to your users:

Each setup guide includes a verification step. Connect one source first, then add more to the same application.

Send a useful test report

Replace Acme Store with your registered application name:

Example report
Application: Acme Store
Title: Checkout button does not respond
Description: On the cart page, clicking Checkout leaves me on the same
page. I expected the payment form to open. This is a setup test.

If the channel asks you to approve the report, confirm it. Wait for the submitted confirmation before sending another report.

Find and resolve it

Open Complaints, select your application in the filter, and open the test report. Check the title, description, and source. Click Resolve when you finish testing.

Your collection flow now works end to end. Continue with managing complaints or add another source from Integrations.

Introduction

Set up Complaintr, connect your integrations, and manage feedback.

Your workspace

Organize applications and make the workspace fit your routine.

On this page

Create your accountRegister an applicationChoose one way to collect feedbackSend a useful test reportFind and resolve it